Terms of Service

1. The agreement

These Terms of Service are an agreement between you and Global Solutions Management LLC, a Delaware limited liability company, United States ("Kindnesss", "we", "us") governing your use of the Kindnesss website and application at https://joinkindnesss.com.

By creating an account or using the service, you accept these terms. If you are accepting on behalf of a school, company, community group or other organisation, you confirm you are authorised to bind that organisation.

2. Who may use Kindnesss

You must be at least 18 years old to create and hold a Kindnesss account. Children and other minors do not create standard independent accounts.

If you add a child or other minor as a participant, you confirm that you are that person's parent or guardian, or that you are otherwise authorised to add them and to make decisions about their participation. If you add participants on behalf of a school or organisation, you confirm that your organisation has the authority to do so.

3. Circles and roles

Kindnesss is organised around Circles. The roles are:

• Family Circle — owned by a guardian, who controls participants, missions, privacy settings and access.
• Sponsor — a trusted adult invited into a family Circle who can encourage and set missions, but cannot change child safety settings.
• School Circle — a school programme run by school-authorised administrators and staff.
• Company Circle — an employer programme with an administrator console, people, teams, missions and aggregate impact reporting.
• Community Circle — an adult community programme with members and groups.
• Pathways Circle — an institutional programme created after a reviewed application and approval by Kindnesss.
• Kinder helper — a limited, guardian-issued token and optional PIN that lets an eligible young participant aged 13 to 17 see their own missions and submit their own completion. It is not an account, it has no messaging, and it can be revoked at any time. Kinder direct access is available only to young people aged 13–17; younger children can participate through a parent/guardian-managed Family Circle but cannot access or submit directly. Participants are never contractual parties to these terms — the adult account holder is. Before first use, an eligible 13–17 Kinder ticks a short child-facing acknowledgement of the safety and privacy rules; that acknowledgement is not a contract and does not make them a party to these terms.

4. Your responsibilities

You are responsible for the missions you set, the content you enter, the people you invite and the participants you add. You agree to use Kindnesss lawfully and appropriately, to set only safe and age-appropriate acts, to review completions honestly, and to keep your credentials and any Kinder link private.

Our Acceptable Use Policy forms part of these terms and sets out what is not permitted.

5. Rewards are records, not payments

Kindnesss records the pledge only. We never collect or transfer the reward. Where an adult records a reward — money, savings, a charitable donation, a treat, time together or something custom — that record is a description entered by the adult. Kindnesss does not collect, hold, escrow, transfer, settle or pay any reward, and takes no responsibility for whether a reward is given.

Any reward is arranged and fulfilled privately by the adult who promised it, away from Kindnesss. A recorded amount and currency are descriptive only and carry no obligation enforceable through Kindnesss.

6. Kindness Credits and badges

Kindness Credits are a non-monetary encouragement. They have no cash value and cannot be bought, sold, transferred or redeemed.

Credits and badges are an encouragement feature inside the product. They are not a currency, not a stored-value instrument, not a security and not property. They cannot be purchased, sold, transferred between people, traded, redeemed or converted to money or to anything of monetary value, and they may be adjusted or reset where necessary to correct an error or to address abuse.

7. Paid subscriptions

Kindnesss offers self-service annual subscription plans. Prices are set in United States dollars and are shown on our pricing pages. Paid organisation plans include a seat limit that corresponds to the tier purchased, and that limit is enforced by the service.

Paid subscriptions are sold and processed by Dodo Payments acting as Merchant of Record. Dodo is the seller of record for those transactions, presents its own buyer terms and privacy notice at checkout, and handles payment and any applicable taxes. Kindnesss receives the subscription and customer status needed to provision your access.

Subscriptions renew annually in accordance with the terms presented at checkout until they are cancelled. Cancellation, renewal and refund handling are described in our Subscription, Billing, Cancellation & Refund Policy. Nothing in these terms removes non-waivable consumer rights you have under the law of your country.

District, enterprise and other custom organisation arrangements may be provided under a separate written order or agreement, which will take precedence over conflicting provisions in these terms for that customer.

8. The 20% Impact Promise

20% of every paid Kindnesss subscription fee supports charitable causes doing good in the real world.

Kindnesss and Global Solutions Management LLC are a commercial product and a commercial company, not a charity. A subscription purchase is a purchase of a service, not a customer donation. It is not presented as tax-deductible, and Kindnesss does not issue donation receipts for a subscription.

Organisations listed on our impact pages as prospective are prospective only. Listing does not imply a partnership, an endorsement, or that any allocation has been made. Formal partner status depends on completed governance documentation and a formal agreement.

9. Your content

You keep the rights in the content you and your Circle put into Kindnesss. You grant us a limited, non-exclusive licence to host, store, transmit, display and process that content solely to operate, secure, support and maintain the service for you, and to meet our legal obligations. We do not use your content to advertise to you, and we do not sell it.

10. Our intellectual property

Kindnesss, the Kindnesss name and logo, the site design, the software and the written material we publish belong to us or our licensors. You may use them only as necessary to use the service. You may not copy, scrape, resell, reverse engineer or create derivative works from the service except where the law expressly permits it.

11. Suspension and termination

We may suspend or restrict an account, a Circle, a Kinder link or specific content where we reasonably believe it is necessary for safety, child protection, security, legal compliance, or to address a breach of these terms or the Acceptable Use Policy. Where it is reasonable to do so, we will tell you and give you an opportunity to put things right.

You may stop using Kindnesss and delete your Circle at any time from Account & settings. Deleting a Circle removes its participants, missions, completions, credits and activity from the live service. Cancelling a paid subscription is separate from deleting data; cancelling does not by itself erase your Circle.

This does not affect any statutory rights you have, and nothing here is intended to cause you to forfeit a right you cannot lawfully give up.

12. Availability and changes

We work to keep Kindnesss available and reliable, but we do not promise uninterrupted or error-free operation. We may change, add or remove features, and we may update these terms. Where a change materially affects you, we will take reasonable steps to bring it to your attention. Continued use after a change takes effect means you accept the updated terms.

13. Disclaimers

Kindnesss is an encouragement and record-keeping tool. It is not a safeguarding service, a supervision service, a childcare service, an emergency service, a financial service or a source of professional advice. It does not replace the judgement and responsibility of a parent, guardian, school or employer.

Except where the law does not allow it, the service is provided on an "as is" and "as available" basis without warranties of any kind.

14. Limitation of liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill or data arising from your use of Kindnesss.

Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud, or under non-waivable consumer protection law. Where a limitation is not permitted in your jurisdiction, it does not apply to you.

15. Applicable law

Kindnesss is operated from the United States and is used internationally. Which law applies to your use of Kindnesss, and where a dispute may be brought, depends on applicable mandatory law in your country and on any separate written organisation agreement you have entered into with us.

Nothing in these terms deprives a consumer of the protection of the mandatory rules of the law of the country in which they live.

16. Contact and requests

Kindnesss is operated by Global Solutions Management LLC (Delaware State File No. 10420698), whose registered agent is Harvard Business Services, Inc. at 16192 Coastal Highway, Lewes, DE 19958, USA. That address is a registered-agent address, not a customer-service office. General business correspondence: contact@global-solutions-management.com. The full contact block is set out in our Privacy Notice.

Privacy and data requests can be submitted through our Privacy Request form. Organisation, district, enterprise and due-diligence enquiries can be sent through our organisation enquiry form.